Refund Policy
Last updated: November 5, 2026
This policy covers purchases of Chinese Challenger Web Flashcards on chinesechallenger.com. Purchases made inside the Chinese Challenger iPhone app are handled by Apple under Apple's refund policies.
14-day money-back guarantee
If you're not happy with your purchase, you can request a full refund within 14 days of the purchase date. No reason is required.
How to request a refund
- Email us at master@chinesechallenger.com from the email address you used to buy, or include it in your message.
- Or contact Paddle, our payment provider, through the link in your purchase receipt or at paddle.net.
How refunds are processed
- Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our web orders. Refunds are issued by Paddle to your original payment method.
- Approved refunds are usually processed within 5 business days. Your bank may take a few extra days to show the credit.
- When a purchase is refunded, access to the decks it unlocked is removed from your account.
- Upgrades are refunded on their own: refunding an upgrade to HSK 1–6 returns your account to HSK 1–3 access.
After 14 days
Purchases are generally non-refundable after 14 days. If something isn't working, contact us anyway. We'll do our best to fix it, and we'll consider refunds outside this window case by case.
Your statutory rights
This policy doesn't affect any rights you have under the consumer laws of your country.
Contact
Questions about this policy can be sent to master@chinesechallenger.com.